How long does it take for Giva to ship an order?
Most orders are processed and shipped within 2 to 3 business days. After that, delivery usually takes 4 to 6 days depending on the location.
How can track my Giva order?
Tracking is simple. As soon as the order is shipped, Giva shares the delivery partner details and tracking ID via email, SMS, and WhatsApp. Customers can use this info to follow their package every step of the way.
What’s Giva’s return policy?
If the item is unused and in its original packaging, it can be returned within 30 days. No questions asked. If the order came with a free gift, that needs to be returned too if the total goes below ₹2199 after returning any item.
Are there any items that can’t be returned?
Yes, a few items are non-returnable. These include personalised jewellery, Made-to-Order Gold pieces, perfumes, candles, coins, and God idols.
How can I return a Giva order on the website?
Start by logging in with the registered email ID. Then choose the order, click on Return, select the items, pick a reason, and confirm. A pickup will be scheduled, and an email confirmation will follow.
Can returns be done through the Giva app?
Yes, the Giva app makes returns easy. After logging in, go to the Profile section, find the order, choose what to return, select a reason, and it’s done.
Can customers outside India return their Giva orders?
Yes, international customers can return items too. The only difference is that the shipping cost for the return has to be paid by the customer.
How can I reset a forgotten Giva account password?
Click on “Forgot Password” on the login page. A reset link will be sent to the registered email. Follow the link to set a new password and log in again.
What if I didn’t create an account while ordering?
No problem! An account can be created later using the same email and phone number from the order. Once logged in, all previous orders will show up.
Do Giva’s prices include taxes?
Yes, all prices on the website already include taxes. There are no hidden charges at checkout. If something seems off, reaching out to support is a good idea.