How do I cancel my order with Biba?
If you want to cancel your order before it is sent out, just call or email the customer service team. Most cancellations are handled within 24 hours as long as your order hasn’t been shipped.
What if my order has already been shipped?
Once your order has been shipped, it can’t be cancelled. If this happens, you can start a return after you receive your item.
How do I get a refund if I paid by Cash on Delivery?
If you paid by Cash on Delivery, your refund can be given as an E-voucher or through NEFT. For NEFT refunds, you’ll need to share your bank details.
What information do I need to provide for an NEFT refund?
It requires your account holder's name, account number, IFSC code, and bank name to process your refund safely and accurately.
How long will it take to get my refund?
Refunds are usually completed within 5 to 7 working days. If you paid in advance, the money will go back to your original payment method.
Where will my refund go if I paid in advance?
For prepaid orders, refunds are sent to the same payment source you used at checkout, such as your credit card, debit card, or another method.
Can I use E-vouchers for my next purchase?
You can use E-vouchers on any future order at Biba. They also work with other offers and discounts.
Why should I create an account on Biba?
Creating an account lets you check out faster and track your orders easily. You can also manage your wish list and get access to discounts and style updates.
How do I check my previous orders?
To track your orders, log in to your account and go to the order history page. You’ll see all your past purchases and the status of current orders there.
How can I be the first to know about special offers?
As an account holder, you’ll get updates on offers, discounts, and early access to new collections. These notifications help you stay up to date on new arrivals and promotions.