How to track my order?
Once you have placed the order you can find the tracking information in your order details. If it includes multiple products, each can have separate delivery dates and tracking information.
What is Flipkart Buyer Protection?
Flipkart buyers protection help buyer’s with the concerns of the items bought and has not received a satisfactory solution from the seller. Flipkart looks into the concern and tries to be fair to both parties, while Flipkart’s decision will be taken as a final concern.
Does Flipkart offers installation?
In that case, the installations and demos are offered by the sellers or authorized service providers for certain products. You will have to check the individual product page.
Does Flipkart has free shipping?
Yes, all orders over 499 have free shipping, on the other hand, if the order value is less than that a certain amount of shipping fee will e charged depending upon the package.
What should I do if my approved order hasn't been shipped yet?
Most sellers ship items one to two business days before your delivery date. If your order hasn’t shipped by then, reach out to Customer Support. They will look into the delay and guide you on what to do next.
How can I check when my order will be delivered?
You can see the estimated delivery date on the product page, based on your delivery location. This date shows when your order should arrive. Be sure to check it before placing your order.
What should I expect once my order status shows 'Out for Delivery'?
Once your order status changes, delivery usually happens by 11 PM that day. For faster delivery items, the expected time is listed on the product page. Wait until the end of the day for your order to arrive.
Can I update the pickup address after I request to return my item?
After you request a return, you can’t change the pickup address. If you need to update it, cancel your current request and start a new one. Make sure the new address is correct before confirming.
What refund methods are available after cancelling an order?
If you paid in advance, your refund will go to your original payment method or a gift card. For Cash on Delivery orders, refunds can be sent through UPI, bank transfer, or a gift card. You might need to share your bank or UPI details.
Why am I being charged a cancellation fee for my order?
If you cancel an eligible order after 24 hours, a cancellation fee will apply. This fee covers the seller’s effort and shipping costs if shipping has already started. You can see more details in your order information after you log in.