How can I track my order?
You can check your order status on the website using your Order ID. After your order is shipped, they will send you a tracking link for real-time updates.
How do I get my tracking link?
Once your order is shipped, they will send you a tracking link by SMS or email. You can use this link to follow your delivery.
How long does it take to receive a Neuherbs order?
Most orders arrive within 3 to 7 business days from the order date. If you live in a remote or hard-to-reach area, delivery may take a few extra days.
Are there extra charges for shipping and handling?
You’ll see shipping and handling charges at checkout before you place your order. These costs can change depending on the product’s size, weight, delivery location, or packaging.
Is it necessary to record an unboxing video?
They recommend making an unboxing video when you receive your order. While it’s not required, it can help if you need to make a claim about damaged or missing items.
What should be done if there is an issue with the order?
If you have any complaints, contact Neuherbs customer support within 7 working days after your delivery.
Who is responsible for damage after the product is delivered?
Neuherbs cannot take responsibility for any damage that happens after delivery. Check your items as soon as they arrive.
What items are not returnable?
They cannot accept returns for items that have been used, opened, or changed. Missing packaging may also affect whether your return is approved.
When is a return or replacement allowed?
You can return your order if it is wrong, expired, damaged, or incomplete. Submit your return request soon after delivery.
How do I return a product?
Return policies may be different for each product. Review the return options on the product page before making a request.